Need to report a pothole, down tree, or damaged trash can? Download the My Helena App on your phone or use the form below to submit a service request. Simply select "Create" and follow the instructions. Be sure to set up an account so you can receive updates as City staff respond to your request.
There are many service requests that can be submitted using your phone or tablet. Download the My Helena App using the links below.
Community Decay Complaint
Sign Complaint
Missed Collection
Compliments
Damaged Container
Graffiti
Abandoned Vehicle
Blocked Fire Hydrant
Found Property
Sign Obscured
Illegal/hazardous vehicle parking
Parking garage damage
Parking lot damage
Parking violation questions
Pay to park equipment: damaged
Pay to park equipment: malfunctioning
Pay to park equipment: use questions
Pedestrian safety concerns
Boulevard lacking vegetative cover
Damaged park accessory
Garbage - Overfull park can
Garbage - Refuse in park
Hazardous tree
Irrigation leaks
Noxious weeds
Nuisance vegetation
Parkland encroachment
Parks snow/ice
Playground issue
Street tree clearance
Tree branches
Sidewalk variance
Railroad quiet zone concerns
Summer alley maintenance
Cul-de-sac snow request
Dirt street maintenance
Pothole
Sidewalk - obstructions
Sidewalks - snow removal
Sidewalks - trip hazard
Sight triangle
Signs - damaged or missing
Snow berm request
Street obstruction
Street plowing request
Street sanding request
Street sweeping request
Traffic signal
Traffic study request
Trailer parking
Illegal discharge
Fire hydrant damaged
Manhole lid missing
Sewer backup
Sewer odor
Sinkhole
Storm drain issue
Water leak
Water lid damaged or missing
Emergency: 9-1-1 For immediate danger to life and/or property.
Non-Emergency Dispatch: 406-457-8866 For issues needing a Police response, that do not present life safety concerns.
City Code outlines permissible noise limits in Section 5-7-3, which defines maximum decibel levels for residential, commercial, and industrial areas. The Code also notes exceptions to the decibel limits for certain activities, like home repair or grounds maintenance. If you hear noise that you believe violates City Code, please follow the steps below to submit a complaint.
The non-emergency dispatch team will notify a police officer to follow-up with the complaint as soon as possible. If the noise can still be heard when the officer arrives, they may use a decimeter to measure the noise and determine if it exceeds the limit.
Use the following contact information during a service interruption. Interruptions or issues include: broken fire hydrants, storm drain issues, water main breaks, sink holes, service line repairs.
Other requests can be submitted using the My Helena App or the form below.